Luke Williams is corporate vice president at AECOM responsible for the client care program, the firm's global client feedback and analytics function. Prior to joining AECOM, he spent eight years with the world's largest survey research firm rising to head of research methods and head of consulting. There, he was responsible for the research and analytics design of large-scale projects and difficult/unique research problems.
Luke is co-author of the book Why Loyalty Matters: The Groundbreaking Approach to Rediscovering Happiness, Meaning, and Lasting Fulfillment in Your Life and Work. Luke also has also authored numerous articles that have appeared in publications such as the Wall Street Journal, Journal of Service Research, Journal of Business Research, Journal of Database Marketing & Customer Strategy Management, Quirks Marketing Research Review, Marketing Management, Training & Development, and The Wise Marketer. Luke has also coauthored four book chapters in scholarly books and a Harvard Business School case study.
Luke was a core member of the research team that discovered and developed the Wallet Allocation Rule. The Wallet Allocation Rule has won the NextGen Disruptive Innovation Award and was introduced in the Harvard Business Review.
Luke received a master’s degree in social research methods from the University of Durham (UK) and a bachelor’s degree in sociology from Rutgers University (USA).